CFPB Complaint Program
Consumer Financial Protection Bureau
Program Authority
Dodd-Frank Wall Street Reform Act, 2010
Who Is Eligible?
Any consumer who has experienced issues with a financial product or service. This is a complaint and supervisory channel, not a whistleblower reward program. No statutory award is available for CFPB complaints.
How to Report
Submit a complaint at consumerfinance.gov/complaint. The CFPB forwards complaints to companies and publishes them in a public database. Complaints inform supervisory and enforcement priorities.
Typical Timeline
The CFPB aims to get a response from the company within 15 days. Enforcement actions may take years.
Whistleblower Protections
No specific anti-retaliation protections for CFPB complainants.
Notable Awards & Recoveries
No statutory whistleblower reward program. The CFPB does not pay awards for complaints.
Program Reference
Eligibility, award rules, filing method, and official resources
Who Is Eligible
Any consumer who has experienced issues with a financial product or service. No eligibility requirements — this is an open complaint channel, not a reward program.
Qualifying Violations
Mortgage fraud, predatory lending, credit card fraud, debt collection abuse, student loan servicing fraud, and payday loan abuse.
Award Calculation
No statutory whistleblower reward. The CFPB does not pay awards for complaints. Complaints support supervisory and enforcement actions.
Anonymity Rules
Anonymous complaints are accepted.
Required Filing Method
Submit a complaint at consumerfinance.gov/complaint.
Relevant Deadlines
No deadline. Complaints can be filed at any time.
Official Agency Resource
https://www.consumerfinance.gov/complaintCovered Fraud Types
- Mortgage fraud
- Predatory lending
- Credit card fraud
- Debt collection abuse
- Student loan servicing fraud
- Payday loan abuse
Ready to Report?
Submit your fraud report through our secure, private platform. Your information is handled with strict confidentiality.
Submit a ReportSource: Information on this page is derived from and credited to Consumer Financial Protection Bureau — Official Website. This is a private platform and is not affiliated with or endorsed by any U.S. government agency. Program details are subject to change; always verify current rules at the official source.
Quick Eligibility Check
Does Your Situation Qualify?
Answer five quick questions to see if your information may be eligible for a federal reward program. Not intended as legal advice.
Do you have firsthand knowledge of fraud — information you witnessed, participated in, or obtained through your work or position?
Does the fraud involve a federal program, federal funds, federal securities laws, federal tax obligations, or federally regulated markets?
Is your information original — not already public knowledge, not previously reported to a federal agency, and not derived solely from news or court records?
Are you able to provide specific facts, documents, or other evidence — not just a general suspicion or allegation?
Are you willing to submit your report to the appropriate federal agency, either directly or through a whistleblower attorney?
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Donations are completely independent of report handling. Whether you donate, how much you give, or whether you give at all has no effect on case referral, eligibility screening, investigation priority, or potential award amounts.
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